CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Chittoor; Presencial; INR 180.000 - 300.000; Jornada completa

Descripción de la vacante

Muthoot Fincorp Ltd. in India seeks graduates for a frontline role at our branches, focusing on customer service, sales, and cash handling. You will promote products, support daily operations, and help drive branch profitability through strict process adherence and quality service.

Freshers or candidates with up to 1 year in lending or financial services are welcome. Strong communication in local language and English is essential for customer interactions and referrals.

Formación

• Process knowledge/orientation required.
• Cross-selling and upselling skills essential.
• Business development capability.
• Strong communication in local language and English.

Responsabilidades

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Conocimientos

Process Orientation

Cross Selling

Upselling

Business Development

Communication Skills

Educación

Graduate

Descripción del empleo

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services