CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Kanigiri; Sur place; INR 250 000 - 350 000; Plein temps

Résumé du poste

Muthoot Fincorp Ltd. is seeking a Graduate fresher or with up to 1 year experience for lending and financial services support at our Kanigiri branch. You will participate in everyday branch operations, promote products, and help grow customer base through cross-selling and relationship building.

Stage your communication in local language and English, coordinate with customers, and maintain accurate records while contributing to branch profitability and service quality.

Qualifications

• Process orientation and adherence to standard operating procedures.
• Cross-sell and upsell products to customers.
• Develop new business and maintain relationships with customers.
• Excellent communication in local language and English.

Responsabilités

• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve branch profitability targets through productive activity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and maintain data/records of daily transactions.

Connaissances

Process knowledge

Cross selling / upselling

Business development

Communication skills

Formation

Graduate

Description du poste

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services