Customer Service Executive

Finxecute Solutions Private Limited; Thane; On-site; INR 250,000 - 420,000; Full time

Job summary

Finxecute Solutions Private Limited in Thane, Maharashtra is seeking a proactive Customer Service professional to join our team. You will handle customer interactions across email, chat, and outbound calls, ensuring prompt resolution and high-quality service in line with our standards.

The ideal candidate will possess strong written and verbal communication, experience with financial services or BFSI, proficiency in MS Office and CRM tools, and the ability to multitask across channels while

Qualifications

• Graduate in any discipline; Commerce/Business Administration preferred.

Responsibilities

• Handle customer queries and requests received through emails, chats, and outbound calls, ensuring accurate and timely responses.
• Manage customer communication with empathy and professionalism to deliver a high-quality service experience.
• Track, document, and follow up on open cases or escalations until resolution.
• Support in outbound calling.
• Coordinate with internal teams such as Operations and Product for query resolution and service improvements.
• Maintain service-level standards (TATs, quality, accuracy) and adhere to compliance guidelines.
• Identify and elevate issues impacting customer experience to the supervisor or relevant stakeholders.
• Support process improvements by providing feedback and insights from customer interactions.
• Excellent written and verbal communication skills.

Skills

Customer service

Multichannel communication

Empathy

Problem-solving

Attention to detail

Education

Bachelor's degree in Commerce/Business Administration

Tools

MS Office

CRM tools

Job description

Thousands of jobs in the computer, engineering andtechnology sectors are waiting for you.

Industry Preference: Financial Services / Payments / Fintech

Role Overview:

We are looking for a proactive and customer-focused professional to join our Customer Service team.

The ideal candidate will be responsible for handling customer interactions across multiple channels (email, chat, and outbound calls), ensuring prompt query resolution and superior service delivery in line with organizational standards.

Key Responsibilities:

• Handle customer queries and requests received through emails, chats, , ensuring accurate and timely responses.
• Manage customer communication with empathy and professionalism to deliver a high- quality service experience.
• Track, document, and follow up on open cases or escalations until resolution.
• Support in Outbound calling
• Coordinate with internal teams such as Operations, and Product for query resolution and service improvements.
• Maintain service-level standards (TATs, quality, accuracy) and adhere to compliance guidelines.
• Identify and elevate issues impacting customer experience to the supervisor or relevant stakeholders.
• Support process improvements by providing feedback and insights from customer interactions.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and customer empathy.
• Ability to multitask across different communication channels (email, chat, outbound).
• Prior experience in Financial Services, Payments, or BFSI domain preferred.
• Proficient in MS Office and CRM tools.
• Problem-solving mindset with attention to detail.

Educational Qualification:

• Graduate in any discipline (Preferred: Commerce, Business Administration, or related fields).