CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Perambalur; On-site; INR 300,000 - 420,000; Full time

Job summary

PeopleStrong is seeking a Graduate with fresh exposure or up to 1 year in lending/financial services to join our team in Perambalur, Tamil Nadu. The role focuses on promoting products, maintaining customer relations, and driving referrals to grow branch profitability.

You will handle daily transactions and keep accurate records while improving customers' financial well-being. The ideal candidate will demonstrate strong process orientation, cross-selling skills, and excellent communication in the

Qualifications

• Graduate with willingness to work in lending/financial services
• Strong process orientation and ability to follow procedures
• Ability to cross-sell and upsell products to customers
• Excellent communication in local language and English

Responsibilities

• Promote and maintain positive relations with contacts, customers and potential customers
• Achieve productivity targets to support branch profitability
• Promote products and services; consistently cross-sell and upsell at every opportunity
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Handle day-to-day transactions and valuables; maintain data and records of daily transactions
• Focus on customer retention and improving financial well-being of customers

Skills

Process Knowledge

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services