CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Abu Road; Presencial; INR 200.000 - 300.000; Jornada completa

Descripción de la vacante

Muthoot Fincorp Ltd. is seeking a graduate for a front-line lending role at our Rajasthan (Abu Road) branches. Freshers or candidates with up to 1 year in lending or financial services are welcome to apply.

The position emphasizes customer interaction, product promotion, and strict process adherence. The ideal candidate will demonstrate strong communication skills in the local language and English, and possess a drive for cross-selling and delivering value to customers while supporting branch

Formación

• Graduate degree required.
• Fresher or up to 1 year in lending/financial services.
• Proficiency in local language and English.

Responsabilidades

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity to meet branch profitability targets.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by working to transform their financial well-being.

Conocimientos

Process Knowledge

Cross Selling

Upselling Skills

Business Development

Communication Skills

Educación

Graduate

Descripción del empleo

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services