CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Samastipur; On-site; INR 167,000 - 279,000; Full time

Job summary

PeopleStrong is seeking a customer-centric professional in Bihar to support lending/financial services at the branch level. The role emphasizes cross-selling, client relations, and maintaining daily transactional records.

Graduate candidates, freshers or those with up to 1 year of experience in lending or financial services, are encouraged to apply. Proficiency in local language and English is required to communicate effectively with customers.

Qualifications

• Graduate with a willing attitude to learn and grow in financial services.
• Freshers or up to 1 year of lending/financial services experience are welcome.
• Proficiency in local language and English for effective communication.

Responsibilities

• Ensure quality of business and operational efficiency through adherence to processes.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity targets to contribute to branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain accurate data and records of daily transactions.
• Retain customers by improving their financial well-being.

Skills

Process knowledge

Cross selling / upselling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.


• Promote and maintain positive relations with all contacts, customers, and potential customers


• Achieve desired level of productivity to meet & contribute towards branch profitability targets.


• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.


• Conduct promotional activities for marketing and drive referral programs for customer acquisition


• Responsible to handle day to day transactions and valuables.


• Maintain all data and records related to daily transactions


• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation


• Cross Selling / Upselling Skills


• Business Development


• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate


• Experience – Freshers / 1 year experience in lending / financial services