CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Kuchaman; On-site; INR 180,000 - 300,000; Full time

Job summary

PeopleStrong is seeking a dynamic candidate in Rajasthan to drive branch operations and customer engagement. The role emphasizes process adherence, relationship building, and profitability contributions within financial services.

The position welcomes fresh graduates or candidates with up to 1 year of lending/financial services experience, requiring strong communication in local language and English.

Qualifications

• Educational qualifications – Graduate
• Freshers / 1 year experience in lending / financial services
• Strong communication in local language and English

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth branch functioning.
• Promote and maintain positive relations with contacts, customers, and potential customers.
• Achieve productivity targets and contribute towards branch profitability.
• Cross-sell and up-sell products at every opportunity.
• Conduct marketing promotions and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers to improve financial well-being and contribute to life transformation.

Skills

Process Knowledge

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.


• Promote and maintain positive relations with all contacts, customers, and potential customers


• Achieve desired level of productivity to meet & contribute towards branch profitability targets.


• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.


• Conduct promotional activities for marketing and drive referral programs for customer acquisition


• Responsible to handle day to day transactions and valuables.


• Maintain all data and records related to daily transactions


• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation


• Cross Selling / Upselling Skills


• Business Development


• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate


• Experience – Freshers / 1 year experience in lending / financial services