CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Marungoor; On-site; INR 180,000 - 240,000; Full time

Job summary

PeopleStrong in Tamil Nadu is seeking a graduate with freshers or up to 1 year of lending/financial services experience to drive branch performance. The role emphasizes cross-selling, relationship-building, and daily transaction handling.

You will engage with customers, promote financial products, and support marketing referrals while maintaining accurate records and contributing to profitability. Fluency in local language and English is expected.

Qualifications

• Graduate with fresher or up to 1 year experience in lending/financial services
• Strong cross-selling and upselling abilities to drive product adoption
• Excellent communication in local language and English, with good interpersonal skills

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence
• Promote and maintain positive relations with customers and prospects
• Contribute to branch profitability by meeting productivity targets
• Cross-sell and up-sell products at every opportunity
• Plan and conduct promotional activities to drive customer acquisition and referrals
• Handle day-to-day transactions and manage valuables
• Maintain data and records related to daily transactions
• Aim to transform customers' financial well-being and retain them

Skills

Process Knowledge

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services