Customer Service Executive

Muthoot Mercantile; New Delhi; On-site; INR 180,000 - 340,000; Full time

Job summary

Muthoot Mercantile is seeking a customer-focused Customer Care Executive at our gold loan branches to manage visitor interactions and provide clear information on schemes, rates, and procedures. You will support branch operations and ensure a smooth, satisfactory customer experience.

Responsibilities include assisting walk-in customers, guiding them through the loan application process, handling queries, updating records, and coordinating with branch teams to resolve issues promptly while

Qualifications

• Excellent communication and interpersonal skills.
• Pleasant personality and customer-friendly attitude.
• Strong customer-handling and problem-solving abilities.
• Basic computer knowledge and MS Office proficiency.
• Ability to coordinate with branch teams and head office.
• Patient and capable of handling customer queries.

Responsibilities

• Welcome and assist walk-in customers visiting the branch.
• Understand customer requirements and provide information about gold loan schemes, interest rates, repayment options, and loan renewal procedures.
• Guide customers through the gold loan application process and explain the required documentation.
• Assist customers with loan repayment, renewal, closure, and other service-related queries.
• Coordinate with branch staff to ensure timely resolution of customer concerns.
• Maintain proper customer records and update relevant details in the system.
• Follow up with existing customers regarding loan renewals and pending payments, as per company procedures.
• Inform customers about ongoing schemes, offers, and other financial products.
• Ensure professional customer handling and maintain good customer relationships.
• Support day-to-day branch activities and administrative tasks when required.
• Ensure compliance with company policies and operational procedures.

Skills

Communication skills

Interpersonal skills

Customer handling

Problem-solving

Patience

Team coordination

Tools

MS Office

Job description

Role Summary

We are looking for a customer-focused Customer Care Executive to manage customer interactions at our gold loan branches. The candidate will be responsible for assisting walk-in customers, explaining gold loan products and procedures, handling customer queries, supporting branch operations, and ensuring a smooth and satisfactory customer experience.

Roles & Responsibilities

• Welcome and assist walk-in customers visiting the branch.
• Understand customer requirements and provide information about gold loan schemes, interest rates, repayment options, and loan renewal procedures.
• Guide customers through the gold loan application process and explain the required documentation.
• Assist customers with loan repayment, renewal, closure, and other service-related queries.
• Coordinate with branch staff to ensure timely resolution of customer concerns.
• Maintain proper customer records and update relevant details in the system.
• Follow up with existing customers regarding loan renewals and pending payments, as per company procedures.
• Inform customers about ongoing schemes, offers, and other financial products.
• Ensure professional customer handling and maintain good customer relationships.
• Support day-to-day branch activities and administrative tasks when required.
• Ensure compliance with company policies and operational procedures.

Required Skills

• Good communication and interpersonal skills.
• Pleasant personality and customer-friendly attitude.
• Good customer-handling and problem-solving skills.
• Basic computer knowledge and MS Office skills.
• Ability to coordinate with different branch teams and head office.
• Patience and ability to handle customer queries effectively.