Hiring - Customer Care Executive - Gold Loan - Delhi Ncr !

IHFL; Delhi; On-site; INR 180,000 - 320,000; Full time

Job summary

IHFL is expanding its Gold Loan branch network across Delhi-NCR, inviting candidates with a background in customer service to join our branches. You will greet customers, guide them through gold loan applications, verify KYC, and ensure accurate documentation, while maintaining compliance and contributing to branch targets.

The role suits graduates with 0–3 years of experience, including freshers with strong communication, and offers exposure to a regulated financial services environment in

Qualifications

• Graduate in any discipline (preferred).
• 0 - 3 years of experience in customer service / banking / NBFC / gold loan sector.
• Freshers with good communication skills can also apply.

Responsibilities

• Greet and assist walk-in customers in a professional and courteous manner.
• Understand customer requirements and provide appropriate product information.
• Handle customer queries, complaints, and service requests efficiently.
• Ensure high levels of customer satisfaction and relationship management.
• Assist customers with gold loan application process.
• Coordinate with appraisers for gold valuation.
• Ensure proper documentation for loan processing.
• Verify KYC documents as per regulatory and company guidelines.
• Maintain accurate customer records and transaction details.
• Support disbursement and closure of gold loans.
• Handle cash transactions (if required) and maintain records.
• Ensure branch-level compliance with audit and operational standards.
• Promote gold loan products and allied financial services.
• Identify opportunities for cross-selling insurance or other products.
• Support branch in achieving business targets.
• Ensure adherence to company policies, RBI guidelines, and KYC norms.
• Maintain proper documentation and filing for audit purposes.
• Report discrepancies or suspicious activities to management.

Skills

Customer service

Communication

Cash handling

Banking knowledge

Education

Graduate degree

Job description

We Are Hiring for Our Upcoming Gold Loan Branches in Delhi Ncr at the Following Locations:

• Bhangel, Noida
• Gurugram-Sec-14
• Gurugram-Sec-3
• Khanpur
• Kirari-Delhi
• Laxmi Nagar Delhi
• Maujpur Delhi
• Meerut
• Noida
• Sec-18 Noida
• Sec-31 Gurugram
• Sohna Road Badshapur

Key Responsibilities

1. Customer Interaction & Service

• Greet and assist walk-in customers in a professional and courteous manner
• Understand customer requirements and provide appropriate product information
• Handle customer queries, complaints, and service requests efficiently
• Ensure high levels of customer satisfaction and relationship management

2. Gold Loan Processing Support

• Assist customers with gold loan application process
• Coordinate with appraisers for gold valuation
• Ensure proper documentation for loan processing
• Verify KYC documents as per regulatory and company guidelines

3. Operational Activities

• Maintain accurate customer records and transaction details
• Support disbursement and closure of gold loans
• Handle cash transactions (if required) and maintain records
• Ensure branch-level compliance with audit and operational standards

4. Cross-Selling & Target Achievement

• Promote gold loan products and allied financial services
• Identify opportunities for cross-selling insurance or other products
• Support branch in achieving business targets

5. Compliance & Documentation

• Ensure adherence to company policies, RBI guidelines, and KYC norms
• Maintain proper documentation and filing for audit purposes
• Report discrepancies or suspicious activities to management

Qualification and skills:

• Graduate in any discipline (preferred)
• 0 - 3 years of experience in customer service / banking / NBFC / gold loan sector
• Freshers with good communication skills can also apply