Customer Relationship Officer / Customer Relationship Executive

Supra Pacific Management Consultancy; South Goa District; On-site; INR 223,000 - 357,000; Full time

Job summary

Supra Pacific Management Consultancy in Goa seeks a proactive Customer Relationship Officer to manage end-to-end interactions for gold loans and other retail loan products. You will handle sourcing, documentation, disbursement, renewals and respond to repayments, interest, and account queries, coordinating with internal teams to ensure a seamless loan experience.

Graduate candidates with experience in financial institutions are preferred, offering an opportunity to contribute to a

Qualifications

• Graduate with experience in financial institutions is preferred.
• Strong communication and customer service skills.
• Familiarity with loan processes and documentation is a plus.

Responsibilities

• Handle customer interactions for gold loans and other retail loans, including sourcing, documentation, disbursement, and renewals
• Address customer queries related to repayments, interest, and account details across loan products
• Ensure timely follow-ups and coordinate with internal teams for smooth loan processing and service delivery

Skills

Customer service

Communication skills

Coordination

Documentation

Education

Graduate

Job description

Customer Relationship Officer / Customer Relationship Executive

We are seeking a proactive and customer-focused professional to manage end-to-end customer interactions for gold loans and other retail loan products, including sourcing, documentation, disbursement, and renewals. The role involves addressing customer queries related to repayments, interest, and account details while ensuring timely follow-ups and seamless coordination with internal teams to deliver a smooth and efficient loan experience.

Requirements

1. Graduate
2. Experience working in financial institutions

Key Responsibilities

1. Handle customer interactions for gold loans and other retail loans, including sourcing, documentation, disbursement, and renewals
2. Address customer queries related to repayments, interest, and account details across loan products
3. Ensure timely follow-ups and coordinate with internal teams for smooth loan processing and service delivery