Customer Relationship Officer / Customer Relationship Executive

Supra Pacific Management Consultancy; Panaji; On-site; INR 300,000 - 420,000; Full time

Job summary

Supra Pacific Management Consultancy is seeking a proactive Customer Relationship Officer/Executive to manage end-to-end customer interactions for gold loans and other retail loan products. The role includes sourcing, documentation, disbursement, renewals, and addressing queries on repayments and account details.

You will coordinate with internal teams to ensure a seamless loan experience and timely follow-ups.

Qualifications

• Must have strong customer service skills and ability to handle end-to-end customer interactions.

Responsibilities

• Handle customer interactions for gold loans and other retail loans, including sourcing, documentation, disbursement, and renewals.
• Address customer queries related to repayments, interest, and account details across loan products.
• Ensure timely follow-ups and coordinate with internal teams for smooth loan processing and service delivery.

Skills

Customer service

Education

Graduate

Job description

Customer Relationship Officer / Customer Relationship Executive

We are seeking a proactive and customer-focused professional to manage end-to-end customer interactions for gold loans and other retail loan products, including sourcing, documentation, disbursement, and renewals. The role involves addressing customer queries related to repayments, interest, and account details while ensuring timely follow-ups and seamless coordination with internal teams to deliver a smooth and efficient loan experience.

Requirements

1. Graduate


2. Experience working in financial institutions

Key Responsibilities

1. Handle customer interactions for gold loans and other retail loans, including sourcing, documentation, disbursement, and renewals


2. Address customer queries related to repayments, interest, and account details across loan products


3. Ensure timely follow-ups and coordinate with internal teams for smooth loan processing and service delivery

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.