Customer Relationship Officer / Customer Relationship Executive

Supra Pacific Management Consultancy; Kottayam; On-site; INR 180,000 - 300,000; Full time

Job summary

Supra Pacific Management Consultancy is seeking a proactive Customer Relationship Officer/Executive in India to manage end-to-end customer interactions for gold loans and other retail loan products. The role covers sourcing, documentation, disbursement, renewals, and resolving queries on repayments, interest, and account details, with strong coordination with internal teams for a seamless loan experience.

Applicants should be graduates with experience in financial institutions, ensuring timely

Qualifications

• Graduate with experience in financial institutions.
• Experience working in financial institutions is required.

Responsibilities

• Handle customer interactions for gold loans and other retail loans, including sourcing, documentation, disbursement, and renewals
• Address customer queries related to repayments, interest, and account details across loan products
• Ensure timely follow-ups and coordinate with internal teams for smooth loan processing and service delivery

Skills

Experience in financial institutions

Education

Graduate

Job description

Customer Relationship Officer / Customer Relationship Executive

We are seeking a proactive and customer-focused professional to manage end-to-end customer interactions for gold loans and other retail loan products, including sourcing, documentation, disbursement, and renewals. The role involves addressing customer queries related to repayments, interest, and account details while ensuring timely follow-ups and seamless coordination with internal teams to deliver a smooth and efficient loan experience.

Requirements

1. Graduate
2. Experience working in financial institutions

Key Responsibilities

1. Handle customer interactions for gold loans and other retail loans, including sourcing, documentation, disbursement, and renewals
2. Address customer queries related to repayments, interest, and account details across loan products
3. Ensure timely follow-ups and coordinate with internal teams for smooth loan processing and service delivery

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.