Operations executive and Customer Support

Woofly.in - Pet Clinic at Home; New Delhi; On-site; INR 450,000 - 700,000; Full time

Job summary

A leading pet care service provider in New Delhi is hiring an Operations Executive and Customer Support for a full-time, on-site role. The individual will handle daily operations, address customer inquiries, and optimize processes for efficiency. Strong communication and interpersonal skills are essential, as well as experience in operations management. This role plays a crucial part in ensuring customer satisfaction and smooth service delivery.

Qualifications

• Strong interpersonal skills and effective communication abilities.
• Experience in operations and operations management.
• Proficiency in analytical skills for problem-solving.
• Ability to adapt to dynamic situations and prioritize tasks.

Responsibilities

• Handle day-to-day operational activities.
• Address customer inquiries and issues.
• Optimize processes for efficiency.
• Ensure a seamless client experience.

Skills

Interpersonal skills

Effective communication

Analytical skills

Adaptability

Client service background

Job description

Woofly.in is India's largest provider of pet grooming services, delivering tailored solutions directly to your doorstep. We specialize in creating 100% customizable grooming packages to meet the unique needs of your pets. Committed to quality and convenience, we aim to provide exceptional care for your furry friends.

Role Description

We are seeking an Operations Executive and Customer Support professional for a full-time, on-site role based in New Delhi. Responsibilities include handling day‑to‑day operational activities, addressing customer inquiries and issues, optimizing processes, and ensuring a seamless client experience. You will be a critical link between our customers and our team, who ensures smooth service delivery and customer satisfaction.

Qualifications

• Strong interpersonal skills and effective communication abilities to engage with customers and team members.
• Experience in operations and operations management, with the capability to streamline processes for efficiency.
• Demonstrated proficiency in analytical skills for problem‑solving and decision‑making.
• Ability to adapt to dynamic situations and prioritize tasks effectively.
• Background in client service or pet care is a plus, although not mandatory.