Customer Service Executive

Gng Electronics; Navi Mumbai; On-site; INR 180,000 - 280,000; Full time

Job summary

GNG Electronics LTD in Navi Mumbai seeks a Customer Service Executive to coordinate between customers and the internal support team, ensuring timely resolution of concerns.

The role requires graduation and 1–2 years of customer service experience, with fluency in Hindi and English, strong communication, and good Excel/documentation skills. You will handle inquiries, track cases, and maintain clear records.

Qualifications

• Graduate in any discipline.
• 1-2 years experience; candidates with customer service experience will be preferred.

Responsibilities

• Act as the primary coordinator between end customers and the support service team.
• Understand customer concerns and communicate them clearly to the concerned team.
• Handle customer queries, complaints, and service-related issues professionally.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Follow up on open complaints and keep customers updated on the status.
• Act as a mediator between customers and internal teams when required.
• Maintain patience and professionalism while handling difficult or dissatisfied customers.
• Identify issues quickly and provide appropriate solutions or escalate them when required.
• Maintain proper records of customer interactions and complaints.
• Ensure a positive customer experience through clear and effective communication.

Skills

Communication

Hindi & English

Coordination

Patience

Problem solving

Follow-up

Education

Graduate in any discipline

Tools

Excel

Job description

Company: GNG Electronics LTD
Designation: Customer Service Executive
Department: Customer Service / Support
Job Type: Full-time

About Brand -Electronic Bazaar

Electronic Bazaar is a company dealing in refurbished Laptops and desptops. We are looking for a Customer Service Executive who can effectively coordinate between customers and the internal support team to ensure smooth and timely resolution of customer concerns.

Job Responsibilities

• Act as the primary coordinator between end customers and the support service team.
• Understand customer concerns and communicate them clearly to the concerned team.
• Handle customer queries, complaints, and service-related issues professionally.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Follow up on open complaints and keep customers updated on the status.
• Act as a mediator between customers and internal teams when required.
• Maintain patience and professionalism while handling difficult or dissatisfied customers.
• Identify issues quickly and provide appropriate solutions or escalate them when required.
• Maintain proper records of customer interactions and complaints.
• Ensure a positive customer experience through clear and effective communication.

Required Skills

• Strong and clear communication skills verbal and non-verbal.
• Hindi and English are mandatory.
• Good listening and interpersonal skills.
• Strong patience and a customer-friendly attitude.
• Quick problem-solving and decision-making abilities.
• Strong coordination and follow-up skills.
• Good mediation and conflict-resolution skills.
• Ability to remain calm and professional under pressure.
• Basic excel and documentation skills.

Qualification

• Graduate in any discipline.
• 1-2 years experience; candidates with customer service experience will be preferred.

Ideal Candidate

We are looking for someone who is patient, approachable, solution-oriented, and confident in dealing with customers. The candidate should be able to effectively bridge the gap between customers and internal support teams and ensure that issues are resolved smoothly.

Key Competencies

Communication | Customer Handling | Coordination | Mediation | Problem Solving | Patience | Follow-up | Teamwork