CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Nattam; On-site; INR 180,000 - 240,000; Full time

Job summary

PeopleStrong in Tamil Nadu is seeking a fresh graduate with interest in lending/financial services to join our branch team. You will engage customers, promote services, and support day-to-day branch operations to help customers achieve better financial wellbeing.

You will gain exposure to cross-selling, customer acquisition, and financial service processes in a supportive environment suitable for freshers or those with up to 1 year of experience.

Qualifications

• Fresh graduates may apply with a candidate profile oriented to customer service and sales.
• Good written and verbal communication in English and local language.
• Willingness to learn lending/financial services processes.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Skills

Process knowledge/orientation

Cross selling

Business development

Communication skills (English & local)

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.


• Promote and maintain positive relations with all contacts, customers, and potential customers


• Achieve desired level of productivity to meet & contribute towards branch profitability targets.


• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.


• Conduct promotional activities for marketing and drive referral programs for customer acquisition


• Responsible to handle day to day transactions and valuables.


• Maintain all data and records related to daily transactions


• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation


• Cross Selling / Upselling Skills


• Business Development


• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate


• Experience – Freshers / 1 year experience in lending / financial services