Customer Service Executive

Tekskills Inc.; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Tekskills Inc. in Mumbai seeks a customer operations specialist to help achieve SLA targets across projects. You will work closely with Sales, Accounts, and the Lodges teams, updating trackers daily and ensuring timely, accurate communications with customers.

The role requires experience in voice or email support, proficiency with Outlook and Excel for reporting, coaching teammates, and maintaining healthy group dynamics while staying flexible to process and team requirements.

Responsibilities

• Be Focused on achieving SLA defined by the project
• Need work in coordination with Sales Team, Account Department and the Lodges
• Updating trackers on daily basis
• Previous voice/ email experience preferred
• Visualizing, planning and achieving improvement in team productivity
• Coach and help team members whenever required
• Maintain healthy group dynamics
• Should be flexible to work as per Process/Team Requirements
• Coordinate with internal and external customers as necessary
• Should be Familiarize with customer needs, specifications and support performance accordingnally
• General shift (2 rotational week offs- Split or consecutive, Sunday fixed off)
• Maintain and update internal reports
• Handle both voice and non-voice customer interactions efficiently
• Utilize Outlook for professional correspondence and scheduling tasks
• Work on Excel for reporting, data tracking, and performance metrics
• Engage with internal and external stakeholders to ensure smooth process delivery
• Ensure timely resolution of customer queries while maintaining quality standards

Job description

Role & responsibilities

• Be Focused on achieving SLA defined by the project
• Need work in coordination with Sales Team, Account Department and the Lodges
• Updating trackers on daily basis
• Previous voice/ email experience preferred
• Visualizing, planning and achieving improvement in team productivity
• Coach and help team members whenever required
• Maintain healthy group dynamics
• Should be flexible to work as per Process/Team Requirements
• Coordinate with internal and external customers as necessary
• Should be Familiarize with customer needs, specifications and support performance accordingnally
• General shift (2 rotational week offs- Split or consecutive, Sunday fixed off)
• Maintain and update internal reports
• Handle both voice and non-voice customer interactions efficiently
• Utilize Outlook for professional correspondence and scheduling tasks
• Work on Excel for reporting, data tracking, and performance metrics
• Engage with internal and external stakeholders to ensure smooth process delivery
• Ensure timely resolution of customer queries while maintaining quality standards