Customer Service Executive

Tekskills Inc.; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

Tekskills Inc. in Chennai, India, is seeking a customer support professional to maintain SLA adherence and coordinate with Sales, Accounts, and Lodges. The role involves daily tracker updates, coaching teammates, and ensuring smooth process delivery with internal and external stakeholders.

Experience with voice or email support is preferred, with a flexible shift pattern and strong emphasis on data reporting using Outlook and Excel.

Responsibilities

• Be focused on achieving SLA defined by the project.
• Coordinate with Sales Team, Account Department and the Lodges to ensure project alignment.
• Update trackers on a daily basis.
• Previous voice/email experience preferred.
• Visualize, plan and improve team productivity.
• Coach and help team members when needed.
• Maintain healthy group dynamics.
• Be flexible to work as per process/team requirements.
• Coordinate with internal and external customers as necessary.
• Familiarize with customer needs, specifications and support performance.
• General shift with 2 rotational week offs; Sunday fixed off.
• Maintain and update internal reports.
• Handle both voice and non-voice customer interactions efficiently.
• Use Outlook for professional correspondence and scheduling tasks.
• Work on Excel for reporting, data tracking and performance metrics.
• Engage with internal and external stakeholders to ensure smooth process delivery.
• Ensure timely resolution of customer queries while maintaining quality standards.

Job description

Role & responsibilities

• Be Focused on achieving SLA defined by the project
• Need work in coordination with Sales Team, Account Department and the Lodges
• Updating trackers on daily basis
• Previous voice/ email experience preferred
• Visualizing, planning and achieving improvement in team productivity
• Coach and help team members whenever required
• Maintain healthy group dynamics
• Should be flexible to work as per Process/Team Requirements
• Coordinate with internal and external customers as necessary
• Should be Familiarize with customer needs, specifications and support performance accordingnally
• General shift (2 rotational week offs- Split or consecutive, Sunday fixed off)
• Maintain and update internal reports
• Handle both voice and non-voice customer interactions efficiently
• Utilize Outlook for professional correspondence and scheduling tasks
• Work on Excel for reporting, data tracking, and performance metrics
• Engage with internal and external stakeholders to ensure smooth process delivery
• Ensure timely resolution of customer queries while maintaining quality standards