Customer Service Executive

Tekskills Inc.; India; On-site; INR 250,000 - 420,000; Full time

Job summary

Tekskills Inc. is seeking a proactive professional to ensure SLA adherence and coordinate with Sales, Accounts, and Lodges. You will update trackers daily, manage voice and non-voice interactions, and drive productivity improvements across the team.

The role requires strong coordination, familiarity with customer needs, and proficiency with Outlook and Excel for reporting and scheduling tasks. Flexibility to process-driven shifts is needed.

Responsibilities

• Be Focused on achieving SLA defined by the project
• Need work in coordination with Sales Team, Account Department and the Lodges
• Updating trackers on daily basis
• Previous voice/ email experience preferred
• Visualizing, planning and achieving improvement in team productivity
• Coach and help team members whenever required
• Maintain healthy group dynamics
• Should be flexible to work as per Process/Team Requirements
• Coordinate with internal and external customers as necessary
• Should be Familiarize with customer needs, specifications and support performance accordingnally
• General shift (2 rotational week offs- Split or consecutive, Sunday fixed off)
• Maintain and update internal reports
• Handle both voice and non-voice customer interactions efficiently
• Utilize Outlook for professional correspondence and scheduling tasks
• Work on Excel for reporting, data tracking, and performance metrics
• Engage with internal and external stakeholders to ensure smooth process delivery
• Ensure timely resolution of customer queries while maintaining quality standards

Job description

Role & responsibilities

• Be Focused on achieving SLA defined by the project
• Need work in coordination with Sales Team, Account Department and the Lodges
• Updating trackers on daily basis
• Previous voice/ email experience preferred
• Visualizing, planning and achieving improvement in team productivity
• Coach and help team members whenever required
• Maintain healthy group dynamics
• Should be flexible to work as per Process/Team Requirements
• Coordinate with internal and external customers as necessary
• Should be Familiarize with customer needs, specifications and support performance accordingnally
• General shift (2 rotational week offs- Split or consecutive, Sunday fixed off)
• Maintain and update internal reports
• Handle both voice and non-voice customer interactions efficiently
• Utilize Outlook for professional correspondence and scheduling tasks
• Work on Excel for reporting, data tracking, and performance metrics
• Engage with internal and external stakeholders to ensure smooth process delivery
• Ensure timely resolution of customer queries while maintaining quality standards