Customer Service Executive

Tekskills Inc.; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

Tekskills Inc. in Bengaluru is seeking a Customer Support Specialist to ensure SLA achievement and coordinate with Sales, Accounts, and Lodge teams. Daily trackers will be updated, and team productivity improvements will be visualized and planned.

You will coach colleagues and maintain healthy group dynamics while handling voice and non-voice interactions. Flexibility to work per process requirements, familiarity with customer needs, and strong Outlook/Excel reporting are essential.

Qualifications

• Experience in voice or email support preferred.
• Coordination with sales and accounts teams desirable.
• Proficient with Outlook for professional correspondence.

Responsibilities

• Be focused on achieving SLA defined by the project.
• Coordinate with Sales Team, Account Department and the Lodges.
• Updating trackers on daily basis.
• Visualizing, planning and achieving improvement in team productivity.
• Coach and help team members whenever required.
• Maintain healthy group dynamics.
• Should be flexible to work as per Process/Team Requirements.
• Coordinate with internal and external customers as necessary.
• Should be familiar with customer needs, specifications and support performance accordingly.
• Maintain and update internal reports.
• Handle both voice and non-voice customer interactions efficiently.
• Utilize Outlook for professional correspondence and scheduling tasks.
• Work on Excel for reporting, data tracking, and performance metrics.

Tools

Outlook

Excel

Job description

Role & responsibilities

• Be Focused on achieving SLA defined by the project
• Need work in coordination with Sales Team, Account Department and the Lodges
• Updating trackers on daily basis
• Previous voice/ email experience preferred
• Visualizing, planning and achieving improvement in team productivity
• Coach and help team members whenever required
• Maintain healthy group dynamics
• Should be flexible to work as per Process/Team Requirements
• Coordinate with internal and external customers as necessary
• Should be Familiarize with customer needs, specifications and support performance accordingnally
• General shift (2 rotational week offs- Split or consecutive, Sunday fixed off)
• Maintain and update internal reports
• Handle both voice and non-voice customer interactions efficiently
• Utilize Outlook for professional correspondence and scheduling tasks
• Work on Excel for reporting, data tracking, and performance metrics
• Engage with internal and external stakeholders to ensure smooth process delivery
• Ensure timely resolution of customer queries while maintaining quality standards