Customer Service Executive

Muthoot Fincorp Limited; Mancherial; On-site; INR 240,000 - 360,000; Full time

Job summary

Muthoot Fincorp Limited is hiring a Customer Service Executive to support branch operations and customer relations in the local market.

The role emphasizes service quality, cross-selling financial products, and maintaining transaction records while contributing to branch profitability and customer well-being.

Qualifications

• Graduate required for the role.
• Freshers or up to 1 year of experience in lending or financial services.
• Proficient communication in the local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets to support branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities and drive referral programs for acquisitions.
• Handle day-to-day transactions and valuables with accuracy.
• Maintain data and records related to daily transactions.
• Retain customers by enhancing their financial well-being.

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services