Customer Service Executive

TotalEnergies; Mumbai; On-site; INR 650,000 - 1,200,000; Full time

Job summary

TotalEnergies in Mumbai is seeking an order management professional to review and validate customer enrolment in SAP, and to orient customers on company policies and processes for placing orders.

You will manage the full order cycle—receipt, confirmation, invoicing and delivery—acknowledging orders within 24 hours and sharing delivery details within 72 hours, while coordinating with supply chain and credit control as needed.

Qualifications

• Experience with SAP for customer enrolment and order processing.

Responsibilities

• Review and validate customer enrolment in SAP and orient customers on policies for order placement.
• Manage the complete order cycle: receipt, confirmation, invoicing and delivery.
• Acknowledge customer orders within 24 hours and provide delivery information within 72 hours.
• Provide inputs to supply chain for inventory planning based on open orders.
• Timely review of open orders and take appropriate action.
• Serve as the single point of contact for customer complaints/feedback and ensure redressal.
• Provide payment adjustments to Accounts to avoid order blocks due to open items/overdues.
• Follow up with Credit control for release of orders.
• Raise credit/debit notes with proper calculations and attach necessary documents in workflow.

Job description

Role & responsibilities

Review & validation of Customer Enrolment in SAP and inducting them about companys policies and process for order placement.

• Managing the entire order cycle for the customers – ReceiptconfirmationInvoicingDelivery
• Acknowledge Customer orders in 24 hours and provide delivery information to them within 72 hours
• Provide inputs to supply chain team for planning inventory in the form of open orders.
• Timely review of open orders and take appropriate action.
• Act as single POC for handling customer complaints /Feedback and ensure redressal.
• Provide Payment Adjustments to Corporate Affairs (Accounts) team on regular basis to avoid order block due to open Items/overdues.
• Follow-up with Credit control team for release of orders
• Raising relevant credit note/debit note requests with proper calculations and attaching necessary documents in workflow. Follow-up with account for release of credit/debit notes
• Raising Credit Limit request in workflow as per customer/sales reques

Preferred candidate profile