Customer Service Executive

PeopleStrong; Melpattambakkam; On-site; INR 260,000 - 420,000; Full time

Job summary

PeopleStrong is seeking a fresh Graduate for a lending/financial services role in Tamil Nadu. You will help ensure branch efficiency, promote products, and build strong customer relations while handling daily transactions and maintaining records.

Freshers or up to 1 year of experience are welcomed, with emphasis on cross-selling, upselling, and improving customers' financial well-being.

Qualifications

• Graduate degree required.
• Freshers or 1 year experience in lending/financial services.
• Strong process orientation and cross-selling abilities.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Cross-sell and up-sell products; drive customer acquisition through referrals.
• Handle day-to-day transactions and maintain data/records.
• Contribute to branch profitability.

Skills

Process Knowledge/Orientation

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services