Customer Service Executive

PeopleStrong; Karamadai; On-site; INR 250,000 - 450,000; Full time

Job summary

PeopleStrong invites applications for a graduate role in lending/financial services in Tamil Nadu. Freshers or with up to 1 year experience will engage customers, promote financial products, and drive referrals. You will handle day-to-day customer interactions and support branch profitability with process discipline.

Expected to build relationships, execute promotional activities, and maintain records of daily transactions while contributing to financial well-being of customers.

Qualifications

• Knowledge of processes and adherence to procedures.
• Ability to cross-sell and upsell products.
• Ability to develop and grow business through channels and referrals.
• Clear communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets to contribute to branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services