Customer Service Executive

PeopleStrong; Thondamuthur; On-site; INR 250,000 - 420,000; Full time

Job summary

PeopleStrong in Tamil Nadu, India is seeking a branch associate to support everyday banking transactions, promote products, and build strong customer relations. Freshers or 1-year experience in lending/financial services are welcome.

You will ensure process adherence, handle day-to-day transactions, maintain records, and participate in marketing activities and referrals to grow the customer base.

Qualifications

• Graduate with basic knowledge of lending/financial services.
• Freshers or up to 1 year experience in lending/financial services.
• Strong communication skills in local language and English.
• Willingness to promote products and build customer relations.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Cross-sell and upsell products at every opportunity.
• Drive promotional activities for marketing and referrals for customer acquisition.
• Handle day-to-day transactions and valuables with accuracy.
• Maintain data and records related to daily transactions.
• Retain customers by contributing to their financial well-being.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services