Customer Service Executive

Regaal Resources Limited; Kolkata Metropolitan Area; On-site; INR 300,000 - 600,000; Full time

Job summary

Regaal Resources Limited in Kolkata seeks a Sales Coordination professional to coordinate with customers and distributors, manage leads, and support the sales team through follow-ups and deal closures.

You will maintain MIS, conduct market insights, and prepare reports on lead status and conversions, leveraging strong communication and Excel skills.

Qualifications

• Graduate in any discipline; MBA/PGDM in Sales & Marketing preferred.
• 1-3 years of experience in Pre-Sales, Customer Service or Sales Coordination.
• Strong communication, negotiation and coordination skills.
• Proficiency in MS Excel, MIS and reporting.

Responsibilities

• Coordinate with customers and distributors to understand requirements and promote company products.
• Manage, record and distribute leads to the respective sales team.
• Coordinate with the sales team and follow up on leads, negotiations and deal closures.
• Communicate with customers/distributors regarding product requirements, pricing and commercial discussions.
• Maintain MIS of customer, distributor, lead and deal details.
• Conduct market/customer research and provide insights for business opportunities and product development.
• Prepare regular reports on lead status, follow-ups and conversions.

Skills

Communication & negotiation

Coordination

Lead management

Sales support

Education

MBA/PGDM in Sales & Marketing (preferred)

Graduate in any discipline

Tools

MS Excel

MIS

Job description

• Coordinate with customers and distributors to understand requirements and promote company products.
• Manage, record and distribute leads to the respective sales team.
• Coordinate with the sales team and follow up on leads, negotiations and deal closures.
• Communicate with customers/distributors regarding product requirements, pricing and commercial discussions.
• Maintain MIS of customer, distributor, lead and deal details.
• Conduct market/customer research and provide insights for business opportunities and product development.
• Prepare regular reports on lead status, follow-ups and conversions.

Qualification & Skills

• Graduate in any discipline; MBA/PGDM in Sales & Marketing preferred.
• 1-3 years of experience in Pre-Sales, Customer Service or Sales Coordination.
• Strong communication, negotiation and coordination skills.
• Proficiency in MS Excel, MIS and reporting.