Customer Service Executive

Parmeshwari Ice-cream Private Limited; Indor; On-site; INR 150,000 - 210,000; Full time

Job summary

Parmeshwari Ice-cream Private Limited is seeking energetic, customer-friendly candidates to join our Waffle & Ice Cream outlet. The role focuses on greeting customers, managing the sales counter, and driving sales with product suggestions.

Preferred candidates have 0-2 years in retail/QSR, with experience in major brands being a plus. Strong communication skills and a presentable, positive attitude are essential for delivering excellent customer experiences.

Qualifications

• 0-2 years of experience in retail, QSR, food-outlet, caf or restaurant operations.
• Experience with brands such as McDonald's, Burger King, KFC, Domino's, Pizza Hut, Subway or similar is preferred.
• Excellent communication and customer-handling skills expected.
• Presentable personality with a positive attitude and good at teamwork.

Responsibilities

• Welcome customers with a positive attitude and assist at the sales counter.
• Handle orders efficiently and manage billing transactions.
• Suggest products, combos and offers to boost sales.
• Ensure high standards of cleanliness and hygiene at the counter.
• Coordinate with kitchen staff for timely delivery of orders.
• Resolve basic customer queries and complaints professionally.

Skills

Communication

Customer handling

Job description

Role & responsibilities

We are looking for energetic, customer-friendly, and service-oriented candidates to join our Waffle & Ice Cream outlet. Candidates with experience in QSR (Quick Service Restaurants) such as McDonald's, Burger King, KFC, Domino's, Pizza Hut, or similar brands will be preferred.

Key Responsibilities:

• Welcome and greet customers with a positive attitude.
• Manage the sales counter and handle customer orders efficiently.
• Suggest products, combos, and offers to increase sales.
• Attract walk-in customers and ensure an excellent customer experience.
• Handle cash, UPI, and billing transactions accurately.
• Maintain cleanliness and hygiene at the counter and outlet.
• Coordinate with kitchen/preparation staff for timely order delivery.
• Resolve basic customer queries and complaints professionally.
• Ensure proper display and presentation of products.

Preferred candidate profile

• 0-2 years of experience in retail, QSR, food outlet, caf, or restaurant operations.
• Experience in McDonald's, Burger King, KFC, Domino's, Pizza Hut, Subway, or similar brands preferred.
• Excellent communication and customer-handling skills.
• Presentable personality with a positive attitude.