Customer Service Executive

Muthoot Fincorp; Devikapuram; On-site; INR 200,000 - 320,000; Full time

Job summary

Muthoot Fincorp Ltd. in India is seeking a Graduate with a fresh outlook to join our lending team. You will support branch operations, ensure process adherence, and help deliver financial solutions to customers.

You will promote products, engage in cross-selling, and participate in promotional activities to drive customer acquisition while maintaining accurate transaction records and data.

Qualifications

• Graduate with clear understanding of lending processes and customer service.
• Demonstrates cross-selling and upselling abilities.
• Strong communication in English and local language.

Responsibilities

• Ensure quality of operations and branch efficiency through process adherence.
• Promote products and services; cross-sell and upsell at every opportunity.
• Drive customer acquisition via promotional activities and referrals.
• Handle day-to-day transactions and manage valuables.
• Maintain data and records of daily transactions.
• Retain customers by improving financial well-being.

Skills

Process knowledge/Orientation

Cross-selling/Upselling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services