Customer Service Executive

Muthoot Fincorp; Pallipalayam; On-site; INR 240,000 - 420,000; Full time

Job summary

Muthoot Fincorp Ltd. in Pallipalayam is seeking a Graduate for a frontline lending/financial services role. You will engage customers, promote products, and support branch profitability through disciplined process adherence.

Responsibilities include handling daily transactions, maintaining records, and building relationships to drive growth while ensuring compliance and quality service in the local language and English.

Qualifications

• Graduate required.
• Freshers or 1 year experience in lending/financial services.
• Proficiency in local language and English.

Responsibilities

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services