Customer Support Executive | Non Voice process |

Talent Acquaintance; Ahmedabad District; On-site; INR 180,000 - 260,000; Full time

Job summary

Talent Acquaintance in Ahmedabad is seeking a motivated chat support agent to deliver exceptional customer service through written communication. You will respond to inquiries, resolve issues, and collaborate with internal teams to improve the customer experience.

The role requires strong problem-solving, attention to detail, and proficiency with CRM tools. You will work in a fast-paced environment, handling multiple conversations while maintaining quality and accuracy.

Qualifications

• Experience in customer-facing roles, preferably in chat or non-voice support.
• Excellent written and verbal communication with clear articulation.
• Strong problem-solving and creative thinking skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with CRM tools and support software.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Chat support

Written communication

Problem-solving

Team collaboration

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.