Customer Support Executive | Non Voice process |

Talent Acquaintance; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance in Hyderabad is seeking a proactive Customer Support Executive to handle chat inquiries, resolve issues, and ensure high customer satisfaction. You will provide timely responses and maintain a courteous, helpful attitude while guiding users through resolution steps.

In this role, you will collaborate with internal teams, maintain CRM records, and continuously update product knowledge to provide accurate information in a fast-paced, team-oriented environment.

Qualifications

• Minimum experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication skills with clarity of ideas.
• Strong problem-solving ability and creativity.
• Ability to work in a fast-paced environment while multitasking.
• Proficiency with CRM software and support tools.
• Attention to detail to ensure accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support and resolve issues professionally.
• Address complex customer complaints using strong problem-solving skills.
• Collaborate with internal teams to resolve issues and enhance customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Written communication

Problem solving

Multitasking

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.