CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Patna; On-site; INR 400,000 - 600,000; Full time

Job summary

Muthoot Fincorp Ltd. in Patna invites a Graduate to join our lending/financial services team. Freshers or candidates with up to 1 year of experience will engage in customer acquisition, cross-selling of products, and day-to-day branch operations.

You will foster strong customer relationships, maintain records, and support promotional activities to drive branch profitability while aligning with local language and English communication standards.

Qualifications

• Process knowledge/orientation is essential.
• Cross-selling and upselling abilities with customers.
• Business development mindset to grow branch profitability.
• Proficient communication in local language and English.

Responsibilities

• Promote and maintain positive relations with customers and prospects.
• Cross-sell and upsell products at every opportunity.
• Support branch operations and day-to-day transactions.
• Drive promotional activities and referral programs for customer acquisition.
• Maintain data and records related to daily transactions.
• Contribute to branch profitability through achieving productivity targets.

Skills

Process orientation

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services