Customer Service/Customer Support Internship in Kolkata

Globussoft Technology; Kolkata District; On-site; INR 250,000 - 420,000; Full time

Job summary

Globussoft hires a Customer Support Executive in Kolkata to assist customers, resolve queries and provide product support across channels. The role emphasizes a customer-first attitude, clear communication, and problem-solving to ensure a positive experience.

Freshers are welcome with strong communication skills; the position demands basic computer and CRM tool familiarity, teamwork, and a willingness to learn about software products and SaaS platforms.

Qualifications

• Bachelor's degree in any discipline.
• Freshers with good communication skills are welcome to apply.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to patiently handle customer queries and complaints.
• Basic understanding of computers, web applications, and software products.
• Comfortable working with emails, chat platforms, ticketing systems, and CRM tools.
• Good follow-up and time-management skills.
• Willingness to learn new products and technologies.
• Ability to work effectively in a team environment.

Responsibilities

• Handle customer queries through calls, emails, chat, and other support channels.
• Understand customer issues and provide accurate and timely solutions.
• Assist customers with product features, usage, and basic troubleshooting.
• Follow up with customers to ensure their issues are properly resolved.
• Escalate technical or complex issues to the relevant internal teams.
• Coordinate with developers, QA, and other teams to resolve customer-related issues.
• Maintain proper records of customer queries, complaints, and resolutions.
• Monitor and follow up on open support tickets.
• Ensure a professional and positive customer experience.
• Collect customer feedback and share recurring issues with the concerned teams.
• Maintain knowledge of product updates, features, and common issues.
• Meet defined customer support and response-time targets.

Skills

Communication

Problem Solving

Interpersonal Skills

Teamwork

Time Management

Education

Bachelor's degree

Tools

CRM tools

Ticketing systems

Email & Chat Support

Job description

Customer Support Executive

Location: Kolkata

Experience: 0–2 Years

Employment Type: Full-time

Industry: Technology / SaaS / Digital Products

About the Role:

We are looking for a Customer Support Executive to join our team in Kolkata. The candidate will be responsible for assisting customers, resolving their queries, providing product support, and ensuring a positive customer experience.

The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to understand and resolve issues effectively.

Key Responsibilities:

• Handle customer queries through calls, emails, chat, and other support channels.
• Understand customer issues and provide accurate and timely solutions.
• Assist customers with product features, usage, and basic troubleshooting.
• Follow up with customers to ensure their issues are properly resolved.
• Escalate technical or complex issues to the relevant internal teams.
• Coordinate with developers, QA, and other teams to resolve customer-related issues.
• Maintain proper records of customer queries, complaints, and resolutions.
• Monitor and follow up on open support tickets.
• Ensure a professional and positive customer experience.
• Collect customer feedback and share recurring issues with the concerned teams.
• Maintain knowledge of product updates, features, and common issues.
• Meet defined customer support and response-time targets.

Requirements:

• Bachelor's degree in any discipline.
• Freshers with good communication skills are welcome to apply.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to patiently handle customer queries and complaints.
• Basic understanding of computers, web applications, and software products.
• Comfortable working with emails, chat platforms, ticketing systems, and CRM tools.
• Good follow-up and time-management skills.
• Willingness to learn new products and technologies.
• Ability to work effectively in a team environment.

Preferred Skills:

• Customer Support
• Client Handling
• Communication
• Problem Solving
• Technical Support
• Ticket Management
• CRM
• Email & Chat Support
• Customer Relationship Management

Why Join Us?

• Opportunity to work in a fast-growing technology company.
• Exposure to software products, SaaS platforms, and modern technologies.
• Learn and work with AI-powered tools and technologies.
• Collaborative and growth-oriented work environment.
• Opportunity for career growth and skill development.

About Company:

Globussoft builds innovative and cutting-edge technology products for the digital marketing industry. With over 4500 customers in more than 50 countries across 5 continents and over 2 million users who consume our services via the web/mobile and cloud aka SaaS, Globussoft is emerging as a key player in the global digital marketing software solutions space. Globussoft Technologies is a CMM - Level 3, Nasscom Certified, ISO 9001-2000 Certified, Microsoft Gold certified software products company. Started in 2009 and headquartered in Bhilai, India, we are a global software products company providing technology products across a wide range of verticals.