Customer Service/Customer Support

Trybotics; Secunderabad; On-site; INR 89,000 - 179,000; Full time

Benefits offered by this job

Certificate

Letter of recommendation

Flexible work hours

Informal dress code

Free snacks & beverages

Job summary

Storytech in Hyderabad is seeking a Customer Service/Customer Support intern to interact with clients, provide support, and analyze market trends. The role requires strong English and Hindi skills, plus proficiency in MS Excel and MS Office.

The internship is in-office, 6 months long, starting immediately with a posting window through mid-October. Selected candidates will build client relationships, conduct market analysis, and generate leads via cold calls.

Qualifications

• Experience in customer support or client-facing roles is preferred.
• Strong written and spoken English; Hindi proficiency is a plus.
• Familiarity with MS Excel for data analysis and reporting.

Responsibilities

• Communicate with clients to address queries and concerns.
• Build and maintain relationships to ensure customer satisfaction.
• Conduct market analysis to identify growth opportunities.
• Make cold calls to generate leads and expand the customer base.
• Assist in client interactions to provide exceptional support.
• Collaborate with team to improve customer experience.
• Demonstrate proficiency in MS Excel for data analysis and reporting.

Skills

Client Interaction

Client Relationship

Cold Calling

Customer Support

Market Analysis

MS Excel

MS Office

English Proficiency

Hindi Proficiency

ChatGPT

Tools

MS Excel

MS Office

Job description

Start Date Immediately

Duration 6 Months

Posted On 19 Sep '26

Apply By 13 Oct' 26

DESCRIPTION

About the internship

As a Customer Service/Customer Support intern at Storytech, you will have the opportunity to work with a dynamic team and gain valuable experience in the tech industry. Your role will involve interacting with clients, providing support, and analyzing market trends to help us better understand our customers' needs. With your strong proficiency in English and Hindi, as well as your knowledge of MS Excel and MS Office, you will excel at building relationships and making cold calls to potential clients.

Selected intern's day-to-day responsibilities include:

• Communicating effectively with clients to address their queries and concerns
• Building and maintaining relationships with customers to ensure satisfaction
• Conducting market analysis to identify potential opportunities for growth
• Making cold calls to generate leads and expand our customer base
• Assisting in client interactions to provide exceptional support and service
• Collaborating with team members to improve customer experience
• Demonstrating proficiency in MS Excel for data analysis and reporting

Skill(s) required

ChatGPT Client Interaction Client Relationship Cold Calling Customer Support English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) Market Analysis MS-Excel MS-Office

1. are available for full time (in-office) internship

2. can start the internship between 13th Sep'26 and 18th Oct'26

3. are available for duration of 6 months

4. are from Secunderabad, Hyderabad only

5. have relevant skills and interests

Other requirements

1. Excellent writing and speaking skills in English.

2. Be able to draft and create any form of email, messaging, or communication instantly.

3. Be hands-on with all relevant AI tools for the e-commerce industry.

Certificate Letter of recommendation Flexible work hours Informal dress code Free snacks & beverages

We're a digital product agency in Hyderabad that designs and develops extraordinary experiences for mobile and other platforms. We work with exceptional entrepreneurs and brands. We don't just build apps. We create the kind of apps that people use every day. We have the experience and the knowledge required to get there.