Software Sales & Customer Support

Trybotics; Bengaluru; On-site; INR 56,000 - 167,000; Full time

Benefits offered by this job

Certificate

Letter of recommendation

Job summary

Umakula Engineers Builders and Developers Private Limited in Bengaluru seeks an in-office internship candidate to engage with inbound leads, understand software requirements, and explain our website, app, and WhatsApp API solutions. You will coordinate with the development team to align customer needs with product offerings and support onboarding processes.

The role focuses on client interaction, problem solving, and efficient multitasking in a dynamic startup-style environment.

Qualifications

• Speak with inbound leads to understand software requirements.
• Explain our website, app, custom software, and WhatsApp API solutions.
• Follow up with prospective customers and maintain lead status.
• Coordinate customer requirements with the development team.
• Assist customers with WhatsApp Business API onboarding.

Responsibilities

• Guide customers through basic product setup and configuration.
• Provide first-level customer support and troubleshoot basic issues.
• Coordinate unresolved technical issues with developers and follow them through to closure.
• Maintain customer, lead, onboarding, and support records.
• Follow up with customers after delivery/onboarding.
• Learn our products and services well enough to independently handle routine customer queries.

Skills

Client Interaction

Problem Solving

B2B Sales

Interpersonal skills

Effective Communication

Job description

About the internship:

• Speak with inbound leads and understand their software requirements
• Explain our website, app, custom software, and WhatsApp API solutions
• 3, Follow up with prospective customers and maintain lead status
• Coordinate customer requirements with the development team
• Assist customers with WhatsApp Business API onboarding
• Guide customers through basic product setup and configuration
• Provide first-level customer support and troubleshoot basic issues
• Coordinate unresolved technical issues with developers and follow them through to closure
• Maintain customer, lead, onboarding, and support records
• Follow up with customers after delivery/onboarding
• Learn our products and services well enough to independently handle routine customer queries

Who can apply:

Only those candidates can apply who:

• are available for full time (in-office) internship
• can start the internship between 23rd Sep'26 and 28th Oct'26
• are available for duration of 3 months
• are from Bangalore only
• have relevant skills and interests

Stipend:

INR₹ 5,000 - 15,000 /month

Deadline:

2026-10-23 23:59:59

Other perks:

Certificate, Letter of recommendation

Skills required:

Client Interaction, Problem Solving, B2B Sales, Interpersonal skills, Effective Communication and Negotiations

Other Requirements:

• 1. Enjoy speaking with and helping customers
• 2. Can understand a problem before jumping to a solution
• 3. Are comfortable learning technology
• 4. Take ownership of tasks instead of waiting for repeated instructions
• 5. Can handle multiple customers and priorities in an organized manner
• 6. Are comfortable working in a startup environment where responsibilities may evolve

About Company:

Umakula Engineers Builders and Developers Private Limited is a Bengaluru-based engineering, construction, and development company established in 2018. We are engaged in building and development activities with a focus on quality execution, efficient project management, and practical on-site implementation.

Our projects provide opportunities to work across various aspects of construction and project execution, including site supervision, planning and scheduling, coordination with contractors and vendors, material management, quality control, estimation, documentation, and monitoring of project progress.