Customer Service Coordinator

Veedee Solutions LLP; Thane; In loco; INR 350.000 - 550.000; Tempo pieno

Descrizione del lavoro

Veedee Solutions LLP is seeking a dedicated Customer Service Coordinator in Maharashtra to ensure customer satisfaction and support the sales team. You will manage inquiries, respond promptly, and coordinate with multiple departments to resolve issues effectively.

The role emphasizes maintaining accurate customer records, supporting sales reporting, and collaborating across teams to enhance service delivery. Strong CRM skills and clear communication are essential for success.

Competenze

• Strong customer service focus with a track record of satisfaction.
• Experience in coordinating sales support processes.
• Excellent verbal and written communication; strong interpersonal skills.
• Ability to work collaboratively in a team.
• Proficiency with CRM software and related tools.

Mansioni

• Serve as the primary point of contact for customer inquiries and support requests.
• Coordinate with the sales team to facilitate smooth sales processes and ensure customer needs are met.
• Maintain accurate records of customer interactions and transactions.
• Assist in the preparation of sales reports and documentation as needed.
• Collaborate with other departments to address customer concerns and improve service delivery.
• Provide feedback to management on customer trends and areas for improvement.

Conoscenze

Customer service

Sales coordination

Communication

Team collaboration

CRM software

Strumenti

CRM software tools

Descrizione del lavoro

We are seeking a dedicated and detail-oriented Customer Service Coordinator to join our team in Maharashtra. The ideal candidate will play a crucial role in ensuring customer satisfaction and supporting our sales team in achieving their goals. As a Customer Service Coordinator, you will be responsible for managing customer inquiries, providing timely responses, and coordinating with various departments to resolve issues effectively.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries and support requests.
• Coordinate with the sales team to facilitate smooth sales processes and ensure customer needs are met.
• Maintain accurate records of customer interactions and transactions.
• Assist in the preparation of sales reports and documentation as needed.
• Collaborate with other departments to address customer concerns and improve service delivery.
• Provide feedback to management on customer trends and areas for improvement.

Required Skills

• Strong customer service skills with a focus on customer satisfaction.
• Experience in sales coordination and support.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.