Customer Service Coordinator

Veedee Solutions LLP; Vasai-Virar; On-site; INR 300,000 - 450,000; Full time

Job summary

Veedee Solutions LLP in Maharashtra, India, is seeking a dedicated Customer Service Coordinator to enhance customer satisfaction and coordinate across sales, dispatch and production teams.

The role focuses on handling inquiries, processing orders, maintaining records, and ensuring ISO 9001 compliant service processes, with strong Excel-driven data management and reporting. Join a collaborative team to support smooth operations and timely deliveries.

Qualifications

• Strong customer service orientation with excellent communication skills.
• Experience in sales coordination and customer support roles.
• Proficiency in Excel and other relevant software tools.
• Knowledge of ISO 9001 standards is a plus.
• Ability to work collaboratively in a team and manage multiple tasks effectively.

Responsibilities

• Act as the primary point of contact for customer inquiries and support requests, ensuring timely and effective resolution.
• Coordinate sales activities and assist in managing purchase orders to ensure smooth operations.
• Collaborate with the dispatch team to ensure timely delivery of products and services.
• Manage quotation processes, ensuring accuracy and compliance with company standards.
• Maintain records and documentation related to customer interactions and transactions.
• Ensure adherence to ISO 9001 standards in all customer service processes.
• Utilize Excel for data management and reporting purposes, ensuring data accuracy and accessibility.

Skills

Customer service

Sales coordination

Customer support

Excel

ISO 9001 knowledge

Job description

We are seeking a dedicated and detail-oriented Customer Service Coordinator to join our team in Maharashtra. The ideal candidate will play a crucial role in ensuring customer satisfaction and efficient coordination between various departments. This position requires a proactive individual who can manage customer inquiries, process orders, and facilitate communication between sales, dispatch, and production teams.

Key Responsibilities

• Act as the primary point of contact for customer inquiries and support requests, ensuring timely and effective resolution.
• Coordinate sales activities and assist in managing purchase orders to ensure smooth operations.
• Collaborate with the dispatch team to ensure timely delivery of products and services.
• Manage quotation processes, ensuring accuracy and compliance with company standards.
• Maintain records and documentation related to customer interactions and transactions.
• Ensure adherence to ISO 9001 standards in all customer service processes.
• Utilize Excel for data management and reporting purposes, ensuring data accuracy and accessibility.

Required Skills

• Strong customer service orientation with excellent communication skills.
• Experience in sales coordination and customer support roles.
• Proficiency in Excel and other relevant software tools.
• Knowledge of ISO 9001 standards is a plus.
• Ability to work collaboratively in a team environment and manage multiple tasks effectively.