Customer Service (Collections)

VARITE INC; Gurugram District; Hybrid; INR 250,000 - 290,000; Part time

Job summary

VARITE India Private Limited in Gurgaon is hiring for a contract-based Collections/Receivables role with 6 months duration and hybrid work arrangement (office attendance once a week). The ideal candidate has 6 months to 1 year of experience in customer service or collections and proficiency in MS Office and CRM systems.

Primary responsibilities include evaluating invoicing terms, initiating collections workflows, and maintaining client communication to ensure timely payments.

Qualifications

• High School Diploma required; Associate degree or equivalent preferred.
• 1+ year experience in Customer Service, Collections or Sales Support.
• Excellent oral and written communication skills.

Responsibilities

• Understand and adhere to all pricing, legal, product, SOX and country-specific laws.
• Start collections and manage client invoicing for 600+ transactions per quarter.
• Maintain touchpoints with internal/external stakeholders to resolve payments.

Skills

Strong problem-solving skills

Excellent communication skills

Strong analytical skills

Education

High School Diploma required; Associate degree or equivalent preferred

Tools

Microsoft Word

Oracle

CRM system

Job description

Location: Gurgaon, HR (Hybrid - Work From Office - Once a week)

Experience Required: 6 months - 1 Year

Salary Range: 2.5 to 2.9 LPA

Role Type/Shift : Contract/General

Contract Duration: 6 Months

About The Job:

Company Name

VARITE India Private Limited

About The Client:

An American technological research and consulting firm based in Stamford, Connecticut that conducts research on technology and shares this research through private consulting, executive programs, and conferences. Its clients include large corporations, government agencies, technology companies, and investment firms.

The Client serves over 12,000 organizations in over 100 countries with an employee strength of 15,000.

Essential Job Functions:

• Understand and adhere to all corporate guidelines for pricing, legal, product, SOX (Sarbanes Oxley) and country-specific laws.
• Evaluate credit history, review and help Deal Hub prepare Sales Agreements with Sales for non-standard terms before presenting to Client; provide updated language, calculation of credits for re-writes and recommendations for edits or further approvals before submission to Client.
• Start collections process through automated iCollections collections workflows, combining direct collection efforts via phone and email to the Client.
• Collections performance: responsible for collecting payment for assigned invoices, measured on success of invoices collected in each aging category, frequency of Client contact, cash collected and managing unapplied cash and credits with refunds / applications.
• Support B2B rolling regional portfolio of invoices handling ? 600 transactions targeted at the beginning of each quarter.
• Responsible for 90/60/30/0 transactions documenting actions and touch points to meet target goals for receivable funds.
• Frequency of interaction with client on invoice status (payment dates / Payment promises / issue resolution / etc.).
• Touchpoint Cadence: responsible for maintaining contact with Internal and External stakeholders to resolve payment, measured on average of days since last contact by transaction utilizing Microsoft Word/Excel/PowerPoint and Outlook.
• Identify Client issues early and escape to management and sales.
• Provide recommendations for enforcing terms or preparing a payment plan directly with the Client.
• Coordinate with the Order Management teams to validate Clients outstanding balance or refund any overpayment coordinating with Cash Applications.
• Coordinate with the Portal team to support electronically invoicing and collecting through Clients portals.
• Preparation of credit memos and accurate coding depending upon the nature of the credit.
• Provide monthly reports to management and Sales on all balances ?(USD)10K 60 days + delinquent.
• Meet and exceed all individual monthly & quarterly cash collection, delinquency, unapplied cash, DTC & UTC targets.
• Demonstrated ability to present updates to internal and external stakeholders as needed.
• Proficiency in Microsoft office, Word, Excel and PowerPoint.

Qualifications:

• Strong problem-solving skills

Skills

• 1 or more years of related office experience in one of the following areas: Customer Service, Collections, Sales Support.
• Proficient in Microsoft Word, Oracle and a CRM system knowledge a plus.
• Above average proficiency in Microsoft Excel (Creation of formulas, sorting, filtering and general spreadsheet manipulation).
• Excellent oral and written communication skills.
• Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization.
• Strong initiative.
• Ability to work in a fast-paced, high-pressure environment.
• Excellent time management skills and ability to meet tight deadlines.
• Strong analytical and problem-solving skills.
• Ability to adapt to a constantly changing environment.
• Strong interpersonal skills.
• Strong team player.
• Ability to build strong internal/external business partnerships.

Who You Are

• Motivated, high-potential performer, with demonstrated ability to influence and lead.
• Strong communicator with excellent interpersonal skills.
• Able to solve complex problems and successfully manage ambiguity and unexpected change.
• Teachable and embracing of best practices and feedback as a means of continuous improvement.
• Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges.

Education

• High School Diploma required; Associates degree or equivalent work experience preferred.

About VARITE:

VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status