Senior Executive – Credit to Collections

VOIS

Pune District

On-site

INR 400,000 - 640,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Global shared services experience

Opportunities for process optimisation

Diverse stakeholder engagement

Job summary

A leading telecom solutions provider is seeking a Senior Executive – Credit to Collections in Pune District, India. This role involves managing outbound communications with customers, resolving account balances, and ensuring timely collections. The ideal candidate has a background in finance, strong analytical skills, and experience in ERP systems. This full-time position offers opportunities to enhance your career in financial processes while contributing to a diverse team committed to growth and inclusivity.

Qualifications

Experience in Order to Cash processes and collections.
Strong knowledge of basic accounting principles is essential.
Ability to work independently and manage multiple priorities.
Skilled in ERP systems such as Oracle or SAP.
Strong analytical and problem‑solving abilities.
Excellent verbal and written communication skills with a customer‑first mindset.
Familiar with B2B customer interactions and debt collection processes.

Responsibilities

Conduct outbound calls for collections and manage customer interactions.
Maintain accurate documentation and update account information.
Collaborate with internal teams to resolve customer issues.
Prepare and analyse reports such as daily cash positions, invoicing volumes, debtor ageing, and month‑end AR reports.
Ensure compliance with audit requirements, SOX controls, and internal AR policies.
Support local markets with timely and accurate information to enhance customer experience.
Contribute to process improvements using automation and lean methodologies to reduce costs and improve efficiency.
Adhere to organisational objectives, KPIs, and turnaround times (TAT).

Skills

Communication Skills

Analytical Skills

Problem-Solving Ability

Customer-Centric Approach

Microsoft Excel

ERP Systems proficiency (Oracle/SAP)

Education

Graduate or Postgraduate in Finance or Commerce

Diploma in Finance

Tools

ERP Systems (Oracle/SAP)

Microsoft Excel

Excel

Job description

Senior Executive – Credit to Collections

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next‑generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry‑first model which brings together the best of in‑house and 3rd‑party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking a detail‑oriented and proactive Collections Analyst to join our Credit to Collections team in Ahmedabad. This role is pivotal in managing outbound customer communications, resolving outstanding balances, and ensuring timely collections. The ideal candidate will bring strong accounting knowledge, excellent communication skills, and a customer‑centric approach to support our finance operations and enhance cash flow efficiency.

What you will do

Conduct outbound calls to customers to resolve outstanding balances and ensure timely collections.
Maintain accurate documentation of customer interactions and update account information.
Collaborate with internal teams including Accounts Payable, Treasury, and local market stakeholders to resolve customer issues.
Prepare and analyse reports such as daily cash positions, invoicing volumes, debtor ageing, and month‑end AR reports.
Ensure compliance with audit requirements, SOX controls, and internal AR policies.
Support local markets with timely and accurate information to enhance customer experience.
Contribute to process improvements using automation and lean methodologies to reduce costs and improve efficiency.
Adhere to organisational objectives, KPIs, and turnaround times (TAT).

Who you are

A graduate or postgraduate in Finance, Commerce, or a related field (B.Com/Masters/Diploma in Finance).
Experienced in Order to Cash processes, particularly in collections and basic accounting principles.
Proficient in Microsoft Excel for reconciliations and report generation.
Skilled in ERP systems such as Oracle or SAP.
Strong analytical and problem‑solving abilities.
Excellent verbal and written communication skills with a customer‑first mindset.
Familiar with B2B customer interactions and debt collection processes.
Able to work independently, manage multiple priorities, and collaborate across teams.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Opportunity to work in a global shared services environment with exposure to cross‑functional teams.
Be part of a team that drives financial performance and contributes to business growth.
Gain experience in process optimisation and automation initiatives.
Engage with a diverse set of stakeholders across geographies.
Contribute to a culture that values transparency, collaboration, and continuous improvement.

What skills you will learn

Advanced proficiency in ERP systems and Microsoft Office tools.
Enhanced communication and stakeholder management skills.
Practical application of lean and Six Sigma methodologies.
In‑depth understanding of the end‑to‑end Order to Cash process.
Techniques for effective debt collection and cash flow forecasting.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.

Seniority level