Customer Service Representative (Voice Process)

TP; Hyderabad; On-site; INR 300,000 - 450,000; Full time

Job summary

TP in Hyderabad, India is seeking a Customer Service Representative for a voice process role. You will engage with customers, resolve inquiries, and provide clear information while maintaining high service standards.

The ideal candidate will demonstrate excellent communication, problem-solving, and the ability to multitask in a fast-paced environment, using computer systems and software to assist customers and collaborate with internal teams.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• High school diploma or equivalent; degree preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics, such as quality standards and productivity targets.

Skills

Clear communication

Interpersonal skills

Multitasking in fast-paced environment

Problem solving

Computer systems & software fluency

Education

High school diploma or equivalent

Job description

We are looking for a highly skilled and customer-focused individual to join our team as a Customer Service Representative in a voice process role. The ideal candidate will have excellent communication skills and the ability to provide top-notch service to our customers.

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics, such as quality standards and productivity targets.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; degree preferred.