Customer Service Associate |International Voice Process | Night Shift

Red Hibiscus Info Solutions; Bengaluru; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

MNC BPO environment

Attractive salary package

Transportation provided

5 days working + 2 rotational week-ofs

International exposure

Job summary

Red Hibiscus Info Solutions in Bengaluru is seeking a Customer Service Associate for International Voice Process. The role involves handling customer interactions, resolving queries, and maintaining records. Night shifts and a 5-day workweek with rotational week-offs are part of the package.

Eligibility includes any graduate or UG candidate, with BPO experience weighted at 100% and non-BPO at 50%. The position offers exposure to international customers and a competitive salary based on

Qualifications

• Graduate or undergraduate candidates can apply.
• Willingness to work night shifts.
• Experience in BPO is weighted highly; non-BPO experience is weighted less.

Responsibilities

• Handle customer interactions with a polite, professional, and positive approach.
• Understand customer concerns and provide effective solutions.
• Resolve queries while ensuring an excellent customer experience.
• Escalate complex issues to the appropriate team when required.
• Maintain accurate customer interaction records using Amazon tools.

Skills

Night shifts

Customer service

Communication skills

Education

Any Graduate / UG

Tools

Amazon tools

Job description

Position: Customer Service Associate, International Voice Process

Salary Package

4.5 LPA 5.5 LPA Salary will be based on experience, communication skills, and interview performance.

Benefits

• Work with a leading MNC BPO environment
• Attractive salary package
• Both-side transportation provided
• 5 days working + 2 rotational week-offs
• International customer exposure

Eligibility

• Any Graduate / UG candidates can apply
• Age: Below 45 years
• BPO experience gets 100% weightage
• Non-BPO experience gets 50% weightage
• Candidates must be comfortable working in night shifts

As a Customer Service Associate, you will:

• Handle customer interactions with a polite, professional, and positive approach
• Understand customer concerns and provide effective solutions
• Resolve queries while ensuring an excellent customer experience
• Escalate complex issues to the appropriate team when required
• Maintain accurate customer interaction records using Amazon tools