Customer Service Associate

Bridgexcel; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

Bridgexcel in Kolkata is seeking a customer support professional with 2–3 years of experience to handle queries via calls, emails, and live chat. You will resolve loan-related queries, manage escalations, and coordinate with internal teams to drive timely resolutions, while maintaining CRM records and meeting quality targets.

The role requires a graduate from a recognized university and is based on-site in India.

Qualifications

• 2 to 3 years of experience in handling customer queries.
• Graduate from a recognized university.
• Mandatory experience in inbound calling/customer support.

Responsibilities

• Handle customer queries through calls, emails, and live chat.
• Resolve queries related to loans, repayments, EMIs, and account information within defined TAT.
• Manage customer complaints, escalations, and follow-ups to ensure timely resolution.
• Coordinate with internal teams for issue resolution.
• Maintain accurate customer interaction records in CRM.
• Meet quality, productivity, and TAT targets.
• Ensure compliance with company policies and regulatory guidelines.
• Support junior team members whenever required.

Skills

Inbound calling

Customer support

CRM

Education

Graduate from a recognized university

Tools

CRM platform

Job description

Key Responsibilities

• Handle customer queries through calls, emails, and live chat.
• Resolve queries related to loans, repayments, EMIs, and account information within defined TAT.
• Manage customer complaints, escalations, and follow-ups to ensure timely resolution.
• Coordinate with internal teams for issue resolution.
• Maintain accurate customer interaction records in CRM.
• Meet quality, productivity, and TAT targets.
• Ensure compliance with company policies and regulatory guidelines.
• Support junior team members whenever required.

Requirements:-

• 2 to 3 years of experience in handling customer queries.
• Graduate from a recognized university.
• Mandatory experience in inbound calling/customer support.