Customer Service Associate

Accenture; Gurugram District; On-site; INR 300,000 - 350,000; Full time

Job summary

Accenture is hiring for a Customer Service Associate to support Life-Annuity claims and policy administration. The role involves handling life insurance policies and annuity contracts, guiding customers, and ensuring accurate, compliant processing.

Key duties include issuing endorsements, reviewing claims, and maintaining precise records. Candidates should hold any graduation, with 1–3 years' experience and readiness for night shifts.

Qualifications

• Graduation completed in any field.
• Experience in Life-Annuity claims and policy administration is preferred.
• Strong communication and customer service skills.

Responsibilities

• Process policy issuance and endorsements accurately and timely.
• Manage life insurance and annuity claims, ensuring thorough review and prompt payouts.
• Serve as a point of contact for policyholders, addressing inquiries and providing guidance on products and benefits.
• Ensure all activities comply with regulatory requirements and company policies.
• Maintain detailed and organized records of policy transactions and communications.

Skills

Customer service

Life insurance

Policy administration

Communication

Education

Any Graduation

Job description

Skill required:

Retirement Solutions - Retirement Planning Services

Designation:

Customer Service Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• We are looking for candidate with experience in Life-Annuity Claims and Policy admin service s financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers
• Life & Annuity Specialist is responsible for managing and administering life insurance policies and annuity contracts throughout their lifecycle. This role encompasses policy issuance, claims processing.

What are we looking for?

• Candidate should be flexible for 100 percent night shift start from 8.30 PM and RTO during the training We are looking for candidate with experience in Life-Annuity Claims and Policy admin service s financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers Life, Annuity, Retirement Insurance, claims experience and managed financial transactions
• We are looking for candidate with experience in Life-Annuity Claims and Policy admin service s financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers

Roles and Responsibilities:

• Process policy issuance and endorsements accurately and timely.
• Manage life insurance and annuity claims, ensuring thorough review and prompt payouts.
• Serve as a point of contact for policyholders, addressing inquiries and providing guidance on products and benefits.
• Ensure all activities comply with regulatory requirements and company policies.
• Maintain detailed and organized records of policy transactions and communications. Any Graduation

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