Customer Service New Associate

Accenture; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in Bengaluru is seeking a Customer Service New Associate to support US Retirement Services, focusing on defined contribution plans and payment processing.

You will handle money-in and money-out processes, ensure accuracy, and provide timely responses to participant inquiries. This entry-level role suits graduates with strong communication and typing skills and requires flexibility for night shifts.

Qualifications

• 0–1 year of experience in US Retirement Services domain.
• Experience with Money-Out processes such as withdrawals and payments.
• Bachelor degree required.
• Open to night shifts based on business requirement.

Responsibilities

• Handle routine participant services with guidance.
• Collaborate with a team under direct supervision.
• Follow detailed instructions for tasks.
• Work in rotational shifts as needed.

Skills

Payment Operations

US retirement

Money-In

Money-out

401k

Defined Contributions

Education

BBA

BCom

Any Graduation

Job description

Skill required:

Retirement Solutions - Payment Operations

Designation:

Customer Service New Associate

Qualifications:

BBA/BCom/Any Graduation

Years of Experience:

0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• 0 to 1 years of experience in US Retirement Services domain - Defined Contributions - Managing participant level services
• experience in Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child support.
• Retirement solution is a comprehensive process to understand how much money you will need when you retire Retirement solution also helps you identify the best
• Processes and activities involved in managing and facilitating financial transactions, including payment processing, reconciliation, fraud detection, risk management, and customer support, typically conducted by banks, payment processors, or financial institutions.

What are we looking for?

• Primary skill - Payment Operations, US retirement, Money-In, Moneyout, 401k, Defined Contributions.
• Good verbal & written communication skills
• Good typing skill and attention to detail.
• Good time management skills
• Ability work independently
• Bachelor degree
• Open core Night shifts based on business requirement.

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• In this role you will be given detailed instructions on all tasks.
• The decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
• Please note that this role may require you to work in rotational shifts BBA,BCom,Any Graduation

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