Customer Service Associate

8103 Acc Sol Pvt Ltd Company; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture is seeking a Customer Service Associate to support Spanish-speaking regions from Bengaluru in a fixed night shift (6:00 PM to 3:30 AM IST). You will handle routine inquiries, resolve issues using established guidelines, and collaborate with your team and supervisor to maintain service quality.

The role emphasizes customer care, client relationship handling, and the ability to work under pressure across multiple stakeholders.

Qualifications

• Graduation is required.
• 1–3 years of experience in customer service or related role.
• Spanish language proficiency required (Advanced).

Responsibilities

• Solve routine problems largely through precedent and guidelines.
• Interact with your team and direct supervisor.
• Follow detailed daily work tasks and instruction on new assignments.
• Make decisions impacting your own work.
• Be an individual contributor within a team on a focused scope.
• Role may require rotating shifts.

Skills

Spanish (Advanced)

Customer service

Education

Any Graduation

Job description

Skill required: Language Translation - Customer Service Designation: Customer Service Associate Qualifications:Any Graduation Years of Experience:1 to 3 years Language - Ability:Spanish - Advanced

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

Complete Night shift - 6:00PM to 3:30AM IST and its fixed shift and there will not be any change in the shift, as Spanish language resource you are expected to interact with Spanish region:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Procure-to-Pay
• Ability to establish strong client relationship
• Ability to handle disputes
• Ability to manage multiple stakeholders
• Ability to perform under pressure
• Adaptable and flexible
• Procurement Operations
• Procurement Support

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture