Customer Service Senior Analyst - Voice

Accenture in India; Gurugram District; On-site; INR 650,000 - 1,200,000; Full time

Job summary

Accenture is seeking a Customer Service Senior Analyst in India to support Spanish-speaking customers, performing translation and service-related tasks within a dynamic team.

The role requires 5 to 8 years of experience and graduation. You will analyze problems, coordinate with peers, and interact with clients as needed.

Location is Gurugram, Haryana; shifts may rotate, and you will contribute to delivering quality customer service across multiple channels.

Qualifications

• Graduation is required.

Responsibilities

• Analyze and solve increasingly complex problems.
• Interact with peers within Accenture; occasional client interaction.
• Handle language translation - customer service tasks for Spanish-speaking customers.
• Work with minimal daily supervision; may rotate shifts.

Skills

Spanish - Expert

Customer Service

Education

Any Graduation

Job description

Job Description:

Skill required: Language Translation - Customer Service

Designation: Customer Service Senior Analyst

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

Language - Ability: Spanish - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Comments
• "Would be great if we can get Spanish with OTC domain, but if not available, will need trainable resources.
• Skillset - collections, Credit and disputes Deductions"
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for?
• Primary skill - Customer Service - P1 Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions that are made by you impact your own work and may impact the work of others.
• In this role you would be an individual contributor and or oversee a small work effort and or team.
• Please note that this role may require you to work in rotational shifts