Customer Service Associate-Voice

8119 ASOL Gurgaon 5 SEZ Company; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

Accenture is seeking a Customer Service Associate in India. The role involves handling customer inquiries and resolving issues to ensure satisfaction, working within a team under supervision.

Graduation is required, with 1–3 years of related experience and French (Intermediate) proficiency. The position entails routine problem solving, adherence to guidelines, and possible rotational shifts to support clients across various engagements.

Qualifications

• Languages: French at an intermediate level.
• Graduation required.
• 1–3 years of experience in customer service or related roles.

Responsibilities

• Solve routine customer queries and provide support per guidelines.
• Interact with customers and colleagues within your team and direct supervisor.
• Follow instructions and work within a defined scope of tasks.
• May require rotational shifts.

Skills

French (Intermediate)

Education

Any Graduation

Job description

Skill required: Language Translation - Customer Service Designation: Customer Service Associate Qualifications:Any Graduation Years of Experience:1 to 3 years Language - Ability:French - Intermediate

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

NA Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Accounts Receivable (AR)
• Ability to establish strong client relationship
• Ability to perform under pressure
• Ability to work well in a team
• Collections Processing

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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