Customer Service Senior Analyst

8103 Acc Sol Pvt Ltd Company; Bengaluru; On-site; INR 700,000 - 980,000; Full time

Job summary

Accenture in Bengaluru is seeking a Customer Service Senior Analyst with strong Spanish language skills. You will analyze customer inquiries, translate and communicate effectively to resolve issues and maintain high satisfaction.

The role requires 5–8 years of experience in language translation within customer service and a graduation in any field. Join Accenture to work with diverse teams, handle end-to-end support, and contribute to service excellence in a dynamic environment with rotational

Qualifications

• Graduation in any discipline.
• 5–8 years of experience in customer service translation.
• Spanish language ability: Advanced.

Responsibilities

• Analyze and solve increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• Interacts with clients and/or Accenture management.
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments.
• May be an individual contributor or oversee a small work effort and/or team.
• Role may require you to work in rotational shifts.

Skills

Spanish (Advanced)

Education

Any Graduation

Job description

Skill required: Language Translation - Customer Service Designation: Customer Service Senior Analyst

Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Spanish - Advanced

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

Tactical Sourcing leads a team to deliver end-to-end tactical and contract sourcing with strong governance, stakeholder management, cost savings focus, and audit-ready, compliant execution while developing sourcing capability and driving continuous improvement.”

Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Good Spanish Language speaking skills.
• Good Spanish Language speaking skills.

Roles and Responsibilities

• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world.

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