Customer Service Associate-Voice

8105 ASOL-Chennai STPI Company; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Our 784,000 people deliver across more than 120 countries.

We are seeking a Customer Service Associate fluent in French to join our Chennai team and help our clients succeed. In this role you will handle French collections, respond to calls and emails related to debts and disputes, and provide standard customer service support.

Qualifications

• B.Com required with 1–3 years of experience.

Responsibilities

• Handle French collections via calls and emails to collectors.
• Resolve routine customer inquiries and disputes.
• Maintain strong client relationships and manage multiple stakeholders.
• Work in rotational shifts.

Skills

French

Education

B.Com

Job description

Skill required: Language Translation - Customer Service Designation: Customer Service Associate Qualifications:BCom Years of Experience:1 to 3 years Language - Ability:French - Expert

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

French collections. Calls and emails to collector to follow up on debts and dispute resolutions.

NA Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Account Management


• Accounts Receivable (AR)


• Accounts Receivable Ledger Maintenance


• Ability to establish strong client relationship


• Ability to manage multiple stakeholders


• Ability to meet deadlines


• Ability to perform under pressure


• Negotiation skills

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines


• Your expected interactions are within your own team and direct supervisor


• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments


• The decisions that you make would impact your own work


• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work


• Please note that this role may require you to work in rotational shifts

About Accenture

BCom About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can-when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. World. Explore your next step at Accenture