Customer Service Assistant

MARKS & SPENCER (M&S); Katihar; Vor Ort; INR 180.000 - 260.000; Vollzeit

Zusammenfassung

Marks & Spencer in India is seeking a store associate to drive sales through confident customer interaction, expert product recommendations and proactive store upkeep. You will help maximise turnover while maintaining brand visuals and adherence to policies.

Key duties include stock handling, cash register responsibilities when required, preventing shrinkage, reducing wastage, following store procedures, and delivering friendly service that aligns with M&S standards.

Qualifikationen

• Achieve sales targets assigned to the store through effective customer engagement and product recommendations.
• Minimize costs by controlling wastage and ensuring proper handling of merchandise.
• Prevent shrinkage through adherence to stock protection measures and company policies.
• Build strong customer relationships by understanding their needs and offering suitable product solutions.
• Maintain visual merchandising standards as per brand guidelines to ensure an appealing store layout.
• Follow correct stock management processes to ensure merchandise is received, stored, and displayed properly.
• Take ownership of cashiering responsibilities when required, ensuring accuracy and adherence to defined processes.
• Comply with all store operating procedures and company policies to ensure efficient store functioning.

Jobbeschreibung

Key Deliverables (Essential functions &Responsibilities of the Job):

• Achieve sales targetsassigned to the store through effective customer engagement and productrecommendations.
• Minimize costs bycontrolling wastage and ensuring proper handling of merchandise.
• Prevent shrinkage throughadherence to stock protection measures and company policies.
• Build strong customerrelationships by understanding their needs and offering suitable productsolutions.
• Maintain visualmerchandising standards as per brand guidelines to ensure an appealing storelayout.
• Follow correct stockmanagement processes to ensure merchandise is received, stored, and displayedproperly.
• Take ownership of cashieringresponsibilities when required, ensuring accuracy and adherence to definedprocesses.
• Comply with all storeoperating procedures and company policies to ensure efficient storefunctioning.